Any alteration to the villa has to be approved by Emaar. Please log on to eservice.emaar.com and log your request.
Can I do anything I like with my balcony/terrace?
Please refer to the community rules for more information on this matter.
There is a maintenance issue within my unit. Whose responsibility is it to fix it?
You, as the homeowner, are responsible since the defects liability period has already expired. You can contact your preferred service provider should you require any further assistance regarding this matter.
The DEWA water meter cabinet by my villa is damaged. Whose responsibility is it to fix it?
You, as the homeowner, are responsible for necessary repair and replacement of the DEWA meter cabinets serving the villa, to ensure community aesthetics are maintained.
The electricity inside my unit has been cut off. Whose responsibility is it to fix it?
Any cabling and switch equipment within your unit from and including the unit’s distribution board is the unit owner’s responsibility. The unit owner is also responsible for the payment of their own electricity bill. The supply of electricity from the main line into the building to your unit is the responsibility of the community manager.
A streetlight/park light is not working. How can I report this to be fixed?
• For urgent matters, please contact community security on 056 389 4076. • For non-urgent issues, the easiest way to tell us is to call us on 800 EMAAR (36227) or email us at communities@ecm.ae
I want to build a pergola in my garden. Do I need to seek permission?
Yes. Please log on to eservice.emaar.com and log your request. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.
The fence on my boundary wall is damaged. Whose responsibility is it to fix it?
Fencing on boundary walls (approved and as per design) is the responsibility of the villa owner and must be properly maintained and kept in good condition at all times.
My villa boundary wall is cracked and broken. Whose responsibility is it to fix it?
Owners are responsible for the maintenance of villa boundary walls with the exception of the surfaces of outward-facing villa boundary walls, which form part of the common area of the community and are maintained by the community manager. However, structural issues such as repair and reinstatement of walls broken and cracks caused by damas trees within private gardens are the responsibility of the owner to bring the wall back to its original condition as per design.
I plan to re-do my swimming pool. Do I need to seek permission?
Yes. Please log on to eservice.emaar.com and log your request. Any alteration to the villa has to be approved by Emaar. Please contact 800 EMAAR (36227) for further details and to begin the necessary approval process.
I want to install extra lighting on the exterior of my villa and along the top of the boundary wall. How can I do this?
Changes to the exterior of the villa are not permitted nor can lights be installed on top of or on the community facing side of villa boundary walls. For further information, please check the community rules, clause 6.2.2
The interlock outside of my villa is subsiding. How do I report this?
There are a number of things you can do: • For urgent matters, please contact community security on 056 389 4076. • Call us on 800 EMAAR (36227). • Or email us at communities@ecm.ae.
The interlock inside my carport is sinking. Who is responsible for this?
Owners are responsible for proper home maintenance including the carport area. Most often, subsiding interlock in villa carports is a sign of an underground water leak or maybe the result of degradation caused by excessive water usage during car washing. We recommend you appoint a service provider to investigate and rectify the issue at the earliest.
