Home and garden maintenance
I’ve hired an AC service provider for an annual inspection and maintenance. Can the workers enter the community undisturbed?
- Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the Community Rules.
How can I find the external paint code for my villa?
- Contact email@example.com for details of paint codes.
I want to paint the internal walls of my villa. Do I need permission for this?
- No, you do not need to seek permission.
I’d like to renovate my kitchen. Do I need to seek approval first?
- Yes. Please log on to eservice.emaar.com and log your request.
Who is responsible for pruning trees on my property?
- If the trees are common property, it is the responsibility of the community manager. However, if they are within your garden, you are responsible for their maintenance whether you are owner or tenant.
I want to use the garden area outside my unit just for myself. Can I do this?
- No, the common property may not be used permanently by any individual.
Can I do anything I like to my back garden?
- For any changes to your villa or back garden, you must first seek permission from Emaar. Please log on to eservice.emaar.com and log your request. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.
The branches of the trees outside of my villa encroach upon my property. Can I trim them myself?
- If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants. If you need assistance, contact ECM at firstname.lastname@example.org and we can issue them a notice to request they prune the overgrown plant(s).
Can I allow my shrubs and trees to grow as much as they can, provided they do not encroach onto my neighbour’s property?
- The shrubs and trees within your property must be maintained as per the Community Rules.
I placed garden waste outside for collection but the waste management company would not take it away. Isn’t this included in the Community Service Fee?
- Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.
I want the shrubs in the front/back of my villa to grow high for privacy. Why won’t the community gardeners follow my instructions to stop trimming?
- If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.
I don’t like the shrubs/trees planted in front of my villa. Can I remove them and plant something else?
- The shrubs and trees planted in the common area belong to the community manager as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.
The common area trees near my villa have grown over the years. Can you hard prune or remove them so I get my view back?
- All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.
The common area trees near my villa are dropping flowers and leaves into my property. Can they be removed?
- Many of the trees in the community periodically shed leaves and / or flowers throughout the year as part of their natural growth cycle. All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed.
I love the privacy provided by the Damas trees in my garden. Why should I remove them? Are they really that dangerous?
- Yes! We hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees. The trees are not at all suitable for use in villa gardens and we encourage you to read the Damas tree leaflet factsheet for detailed information and suggested replacements.
Why are the tree trunks painted white?
- The trees in Arabian Ranches are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.
There’s an irrigation leak by the lake pathway! Who can come and fix it?
- Please report the leak and approximate location to our team by contacting Community Security on 056 389 4076 or calling us on 800 EMAAR (36227).
The trees have dropped all their leaves – are they dying?
- Deciduous trees, those which shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with enquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves. Once the warmer weather hits, they will burst into flame-coloured blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.